Creating an organisation that has a reputation for quality and excellence requires committed and comprehensive management expertise. Requiring engagement and commitment from senior managers through to front line employees, quality management considers the business as a system where employee empowerment, customer satisfaction, visionary leadership, and excellence in products, services and processes must deliver an integrated approach to excellence. This course will inform you about the principles, practices, tools and approaches needed to deliver contemporary quality management in small and large firms. You will learn qualitative and quantitative approaches for identifying, analysing,interpreting and managing quality in organisations.
- Semester of offer Subject to change
- Sunshine Coast: Semester 2
- Moreton Bay: Semester 2
- Fraser Coast: Semester 2
- Student contribution band
- Band 3
- Tuition fee
- Law, Accounting, Administration, Economics, Commerce:
- Census date
- Academic Calendar
- Class timetable
- View class timetables for this course
Students enrolled in this course should check the course Blackboard site to ensure that they are accessing the most recent approved version of the course outline.