1. Submit your request to the University's RTI/Privacy Officer by email or post with a description of the specific personal information you are seeking.
2. Submit proof of your identity and, when applicable, proof of the identity of any person acting on your behalf with your authority for personal information requests.

Please note that some personal information may be deemed too sensitive to release under our administrative access scheme. For information not available through our administrative access scheme, a formal application can be made.

• About USC
• Locations
• Contacts
• Governance and public participation
• Committee structure
• Organisational structure
• Associated bodies – Innovation Centre
• Academic calendar

• Available courses and programs
• Research
• Research news
• Research bank
• Student support services
• Library services
• Engagement services
• Art Gallery
• Psychology Clinic
• Innovation Centre
• Headstart Program
• Sporting facilities
• Hiring USC facilities
• Alumni services
• Media services
• Reports and publications

• Budget information
• Annual report – refer to the financials
• Current tenders
• Awarded tenders

• Strategy, quality and planning
• Annual University audit (PDF 357KB) * (accessible copy available on request to Office of Chief Operating Officer)
• Australian Graduate Survey – refer also to KPI 2.1 in the current Annual Report

• Committee structure
• University Council reports
• Policy development process

• University policies and procedures

• Disclosure log
• Research publications
• Scholarships
• Calendars and timetables
• Events
• Art Gallery exhibitions 

Documents in PDF format or accessible text versions are available for key University publications such as Ignite magazine and the Annual Report.

Copies are also available on request for:

• Annual Reports from Marketing and Communications.
• Program guides and handbooks from Student Services and Engagement.

If any of the information sources listed above are not available, please contact the University’s RTI/Privacy Officer.

No charges are issued for these materials.

1. Download and complete the application form - Right to Information and Information Privacy Access Application (PDF 208KB).
2. Submit your application* to the University's RTI/Privacy Officer by email or post and for requests to access:

• Non-personal information:
  1. Pay the application fee.
• Personal information:

1. 1. Submit proof of your identity and where applicable, proof of the identity of any person acting on your behalf with your authority.

For your application to be valid it must:

• be on the approved form,
• provide sufficient information concerning the document/s to enable the University to identify the document/s you seek access to,
• state an address, to which notices may be sent,
• state whether access is sought by the applicant, on the applicant’s behalf, or by another entity, and
• have accompanying proof of identity and authority, or the application fee has been paid, whichever is applicable.

The University’s RTI/Privacy Officer will begin work to process your application within the processing period. We may contact you should additional information be required or to consult you on amending your application.

We will issue written Charges Estimate Notices (CEN) of the estimated total processing and/or access charges for your valid application*. This is payable upon issuance of the second and final CEN.

The result of your application will be issued in a ‘decision notice’. This will either grant and/or refuse you access to the document/s requested in your application. After we send you the decision notice, you can ask for a review of the decision if you don’t agree with the outcome.

Should the University not give you a decision by the end of the processing period we are deemed to have refused you access to all the documents applied for and you will be issued with a refund of the application fee.

Applications must be processed within the timeframes set out in the Right to Information Act 2009 (Qld). This is known as the ‘processing period’. This ends 25 business days from when the application is received. An additional 10 business days can be added to this should consultation with third parties be required.

We may also negotiate a further extension of time with you, prior to the end of the processing period if:

• additional processing time is required due to the size or complexity of the application,
• there are problems locating documents,
• there is a backlog of applications.

Should your application not be valid, you must rectify it, or we must make a reviewable decision not to process it, by the end of the processing period.

Should you rectify the application, and it becomes valid*, the processing period will re-set. This means the University has another 25 business days to process the application. The processing period will pause when you are issued a Charges Estimate Notice (CEN) and recommences if you agree to the charges.

Should you be granted access to document/s you must pay the charges issued to you before document/s are provided.

You have 40 business days from the date of the application decision to access the document/s (e.g., inspecting in person or via a temporary link). You can request additional time to access the documents. However, after this time entitlement to access will expire and a new application will be required.

If you don’t agree with a reviewable decision, you have the right to request a review of the decision. There is no charge for this.

You can apply for an:

• Internal review
• External review

You will need to lodge your request for review within 20 business days following the date of the issuance of the reviewable decision.

This must be in writing and provide details of the decision for review, your name and an address where correspondence can be sent.

For more information, please read Office of the Information Commissioner Queensland's (OICQ) guideline: Explaining your review rights