The MyPrint app on all UniSC printers is being upgraded. Each printer will be upgraded, campus by campus, and one printer at a time.

What is the upgrade schedule?

• From 2024, when a printer is due for replenishment, the MyPrint app on the new device will also be upgraded to the new version.

What features are included in the new version?

• New Scan To Me experience

  • You now have to log in to use the scanners, so your email address can be automatically populated.
  • Scans will be emailed to your MyPrint account email, and from your MyPrint account email.
  • You no longer have to add your email address to the address book.
  • You can still select to type in a different email address, however we recommend as best practice, to email the scan to yourself and forward the email with the scan attached to your desired recipient - so if the recipient replies, you receive the reply.

• Quicker printing

  • If you have printing to release, you will automatically land in the print release screen when you log in - One less click.

• New Copy and Scan experience

  • To access the copier and scanner, login the MyPrint app and then select Copy or Scan.
  • New, easier to use, Copy and Scanner apps will be available to use.
  • Once you have finished copying or scanning, select Logout on the home screen to return to your MyPrint session. Press logout again to logout of MyPrint.

• How to log in to a printer
• How to log out of a printer
• How do I get back to my printing session from the Copy or Scan function screen, on a printer?

When you send your files to print, from a UniSC computer or from your own device, your job job sits in the queue for 24 hours, waiting for you to release it from any any printer, any time at any campus.

NOTE: The Black or Colour print properties are default to double-sided to reduce waste and make printing more sustainable and environmentally friendly. Refer to How to change your print properties to print single-sided.

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• How to set your 4 digit PIN
• How to change your 4 digit PIN

• I forgot my four-digit pin.
• I can't login to a printer (insufficient funds error).
• I can't login to a printer (account not found error).
• I can't login to a printer (account in use error).
• I can't  login to a printer (account is locked error).

• I can't login to the MyPrint portal (incorrect username or password error).
• I can't login to the MyPrint portal (account already exists error).
• I can't login to the MyPrint portal (account is locked error).
• I can't create a guest account on the MyPrint portal (email exists error).
• I can't login to my guest account on the MyPrint portal.

• I added credit online but it isn't showing on my account.
• I tried to add credit online but my credit card was declined.
• I haven't got the SSAF print credit this year.
• I haven't got the HDR print credit this semester.

• I uploaded a file to WebPrint but it had a processing error.
• I can't get my file to print the way I want using WebPrint.

• A printer needs paper or toner.
• What does the blue flashing light mean?
• What does a red flashing light mean?

• I released my print jobs but nothing printed out.
• I released my print jobs but only half of my jobs printed.
• I can't see my print jobs when I log into a printer.
• I selected colour but my job printed in black.
• My print out doesn't look right.
• I used WebPrint to upload a standard but it's printing error pages.

• I scanned to email but it hasn't arrived.