Printing from WebPrint is convenient to use from your own device but it is designed for processing BASIC print-ready files. WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.

Complex files may contain lots of images, graphs, layers, columns, or special fonts and are recommended to print from a USC computer.

The WebPrint capabilities are limited to:

• Black or colour;
• single or double sided;
• select a page range; and
• number of copies.

To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.

1. Open your document.
2. Select Print to PDF as the Printer / Printer driver.
3. Click on Printer Properties or Properties to change the output of your document, such as multiple slides per page.
4. Click Print.
5. You will need to enter File name and choose a file location, and the click Save.
6. This will save your file as a print-ready PDF.
7. Be sure to open the PDF and check that your preferred settings have applied and your document views correctly for your print output.
8. Your file is now ready to print via WebPrint.

OPTION 1: FILE PRINT

1. Log into MyPrint.
2. Click on the WebPrint tab.
3. On the File Print tab, click on Change properties before upload in the top section to set your print preferences.
4. Click on Upload files.
5. Browse your computer to find your print file/s, select and click on Open.
6. It may take a few minutes for your file to process, then it will appear in the MyPrint Jobs list.
7. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.
• You can also Change properties after upload if required

OPTION 2: URL PRINT

1. Log into MyPrint.
2. Click on the WebPrint tab.
3. Click on the URL Print tab.
4. Click on Change properties before upload in the top section to set your print preferences.
5. Open the webpage document and copy the URL/address.
6. Paste the document url on the URL Print page.
7. Select submit.
8. It may take a few minutes for your file to process, then it will appear in the MyPrint Jobs list.
9. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.
• You can also Change properties after upload if required

OPTION 3: EMAIL PRINT

1. Log into MyPrint.
2. Click on the WebPrint tab.
3. Click on the Register for Email Print tab.
4. Confirm or change the email address and click Select.
5. Click on Change properties before upload in the top section to set your default Print Properties for email to print.

You are now set to email to print from your registered email address. If you change email addresses, make sure you re-register your email.

TO SEND YOUR EMAIL TO PRINT:

1. You must first register your email address
2. Open your email and send it to myprint@usc.edu.au
3. If there is an attachment in your email, the attachment will be processed for printing.
4. If there is no attachment, the body of your email will be processed for printing.
5. Your file will take a few minutes to process.

IF YOU NEED TO CHANGE THE PRINT PROPERTIES:

1. Log into MyPrint.
2. Click on the WebPrint tab.
3. Click on the file in the MyPrint Jobs list
4. Click on Change properties after upload
5. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.

BEFORE your file is uplodaded:

1.  In the top section of WebPrint, click on 'Change properties before upload'
2. Change the properties in the pop-up box and then click 'OK'
3. Commence uploading your files and your selected Print Properties will be applied.

AFTER your file is uploaded:

When your WebPrint file has finished uploading, the 'File Status' will be set to 'Waiting at printer'. You can now make changes to the Print Properties.

1. In the bottom section of WebPrint, click to select your file/s in the 'MyPrint Files' list.
2. Click on 'Change properties after upload'.
3. Change the properties in the pop-up box and then click 'OK'
4. It may take a minute or so for the 'Print Properties' and 'Cost' (if applicable) to adjust.
5. You can now go to a printer to release your print job.

MyPrint files will stay in your print queue for 24 hours, or until you print or delete them.

After files are printed, they will disappear and cannot be reprinted.

At a self-serve printer:

1. Login to a self-serve printer.
2. Select 'Print Release'.
3. Select your unwanted print job.
4. Press 'Delete'.

1. If the printers display screen is black, you can wake up the machine by pressing:
   • The screen for some printer models, OR
   • The Energy Saver (blue) button for other printer models
2. Select your login option (Guest ID and PIN), and enter your login details.

If you are using a printer for the first time, you will need to set your 4 digit PIN.

1. If the printers display screen is black, you can wake up the machine by pressing:
   • The screen for some printer models, OR
   • The Energy Saver (blue) button for other printer models
2. Select your login option, and enter your login details
3. Select My Print Jobs
4. Select Print All to print all files in your queue, OR select individual files and press Print

How to photocopy

1. Log in to a self-serve printer.
2. Select the 'Copy' tab.
3. Select your photocopy settings from the left side menu.
4. Place your page face-down on the glass or face-up in the document feeder.
5. Press 'Start'.
6. When you’ve finished copying, select MyPrint tab and Logout.

How to scan

1. Login to a self-serve printer.
2. Select the 'Scan' tab.
3. Select 'Manual Entry' to type in an email address or select 'Store File > Store to Memory' and insert a USB.
4. Place your page face-down on the glass or face-up in the document feeder.
5. Press 'Start'.
6. When you’ve finished scanning, press the # button to send/save the scan.
7. Select the MyPrint tab and Logout.

Visit Print Services to find out:

• what print and finishing services are available
• payment and delivery options
• turn around times

To order printing or request a print quote, complete our online Print Request Form.

To request a quote, choose I would like a quote in the Payment Options.

• UniSC merchandise

Refer to the MyPrint Shop products page to view products, availability and turn-around times.

1. Log in to the MyPrint Shop.
2. Select the category from the menu on the left.
3. Add your items to your Shopping Cart.
4. Read and agree to the T&Cs
5. Enter your postal address for delivery.
6. Click Summary and Checkout.
7. Click Pay and choose your payment method:
• MyPrint credit
• MasterCard or Visa debit or credit card
• or both the above options combined
8. After payment is processed, you'll see an onscreen confirmation.
9. You'll also receive an email notification with the transaction details and Order Date.

How to know when your order will be ready?

The Order Date is the date that your order is expected to be ready.

When you are placing an order on the MyPrint Shop, the Order Date is displayed at the top. It will change depending on the items you are ordering as they have different time frames.

Check which products are in stock or made to order and how long you can expect to wait for your order.

Once you have placed an order, you will receive the below email notifications, to your USC email account:

• An order confirmation from Print Services, which confirms your Order Date and products ordered.
• If you paid by credit card, you will also receive a receipt from USC Online payments.
• An email notification from Print Services, to advise when your order has been dispatched.
• An email notification from Australia Post with your eParcel tracking number. Track your delivery.

Allow an additional 3-5 days for delivery by Australia Post.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

What should I do if my order hasn't arrived?

Check which products are in stock or made to order and how long you can expect to wait for your order. Allow a further 3-5 business days for delivery of your eParcel by Australia Post.

Check your USC email account, for the below email notifications:

• An email notification from Print Services, to advise when your order has been dispatched.
• An email notification from Australia Post with your eParcel tracking number and expected delivery date. Track your delivery.

Contact Australia Post if you have any problems.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

How to exchange something you bought on the MyPrint Shop

Choose your products and place your MyPrint Shop order carefully.

Read the Exchange and Credit Guidelines for specific product advice.

Contact Print Services.

Other FAQs

You can find the answer to other FAQs via Student Central. Simply type a question or keyword.

Find a printer near you and discover the printer capabilities and access hours.

*Prices as of January 2023

Add credit to your Guest MyPrint Account via the MyPrint portal.

Using MyPrint

On the myPrint portal, you can:

• top up your printing account with a MasterCard or Visa debit or credit card
• view your account balance
• manage print jobs
• view statements and more

Refer to Manage Your Account to learn more about the MyPrint portal.

The MyPrint portal offers you the following online facilities:

My Account

• Add Value to your account using a secure credit card payment system.
• See the Balance and Last Use of your MyPrint account.
• Set up Low Balance Notifications at account Options.
• View Statements in summary or detail view by date range.
• Change Your Settings to regulate Emailed Statements and change your Account PIN.

WebPrint

• Access WebPrint to process your files online and print at a printer.

Shop

• Access Shop to order UniSC Merchandise and apparel.

The use of MyPrint services is subject to Terms and Conditions.

Create a Guest Account to access the MyPrint portal and self-serve copying and printing facilities.

1. To create a Guest Account you will need a valid (non-UniSC email address).
2. On the MyPrint Login page, select the link to Create a Guest Account (Non USC members).
3. Enter your full name in the Name field.
4. Type in your Email Address.
5. Retype your email address to confirm.
6. Create a Password.
7. Retype your password to confirm.
8. Read the Terms and Conditions.
9. Tick I agree to the Terms and Conditions.
10. Select Create Account.
11. Your account will be created and you will be given an on-screen account number.
12. Select Continue.
13. You will receive an email with your account ID number, keep it handy as you will need your Guest ID number to release your printing at a self-serve printer and to pay for printing via Print Services.

1. Login to MyPrint.
2. Click the My Account button (top, middle of screen).
3. Check your account balance and select Add Value.
4. Choose a preset amount or type in Other Amount.
5. Select Proceed to Payment. DO NOT refresh your browser.
6. You will be transferred to UniSC's secure Online Payment site to enter your credit card details.
   • MasterCard or Visa debit or credit cards accepted.
7. When your payment has processed, you will return to the MyPrint Account page for transaction confirmation.
8. MyPrint will also send you a confirmation email.
9. Click OK.

You can request transaction summary and detail statements of your MyPrint activity.

1. Login to MyPrint.
2. Click the My Account button (top, middle of screen).
3. Select View Statements.
4. Choose the Statement Type you want: either Summary or Detail.
5. Enter the date range you want to report on.
6. Select View Statement, this will display the statement on screen.
7. When you have finished, select Back to Statements Page.
8. You can display another statement, otherwise select the Cancel button to return to your account page.

Emailed Statements

You can have your MyPrint Account statements emailed to you on a daily, weekly or monthly basis.

To set up automatic statements:

1. Login to MyPrint.
2. Click the My Account button (top, middle of screen).
3. Select Change Your Settings.
4. Select the Emailed Statements tab.
5. Select how often you want to receive statements - daily, weekly, monthly.
6. Select which statement you would like to receive, Include Summary Statement or Include Detail Statement. You must choose at least one statement type.
7. Select Save.
8. Select Home to go back to your Account page.

To stop automatic statements:

1. Login to MyPrint.
2. Click on Account (top middle of screen).
3. Select Change Your Settings.
4. Select the Emailed Statements tab.
5. Select Don't Send Statements Automatically.
6. Select Save.
7. Select Home to go back to your Account page.

Balance Notifications

You can set up Balance Notifications for your MyPrint Account.

1. Login to MyPrint.
2. Click on Account (top middle of screen).
3. Select Options, to the right of your account details.
4. You can tick to receive notifications when your account goes below a value of your choice.
5. Save your change.
6. Click Back to return to your Account page.

Guests MyPrint Accounts (only)

If you forget your MyPrint password, please Reset your password.

On the MyPrint website:

1. Login to MyPrint.
2. Click the My Account button (top, middle of screen).
3. Select Change Your Settings.
4. Select Account PIN and enter a new 4 digit PIN.
5. Select Change.

At a self-serve printer:

1. Select the Student or Guest ID login option.
2. Enter your ID number.
3. When prompted to enter your new PIN, create your own 4 digit number then press Ok. You will be prompted to enter your 4 digit PIN again to confirm it, then press Ok.
4. Your PIN is now set. You will use this PIN every time you want to print or photocopy.

On the MyPrint website:

1. Login to MyPrint.
2. Click the My Account button (top, middle of screen).
3. Select Change Your Settings.
4. Select Account PIN and enter a new 4 digit PIN.
5. Select Change.

1. Read the MyPrint - Full refund and credit guidelines to check if you are eligible.
2. Complete the Guest Refund Form to close your MyPrint account and request a full refund.

Guests MyPrint accounts are only valid for 5 years, so if you wish to continue using your account after 5 years, please contact Print Services to renew your Guest MyPrint Account and extend your expiry for another 5 years.

Visit UniSC Sunshine Coast Library, level 2.

Visit UniSC Fraser Coast Library.

Visit UniSC Gympie reception.

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