Safety and Security

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Safety and Security

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USC is committed to the safety and security the University Community. The SafeUSC community team encourages all members of the USC community to familiarise themselves with the emergency procedures.

The SafeUSC community team is part of the Safer Community Unit.

For more information on local safety awareness and crime prevention, refer to the Sunshine Coast crime bulletins and personal safety information issued by Queensland Police.

Please also see information and contact details for community based counselling and support services.

Contacts Complete number Internal extension
SafeUSC community team 5430 1168 1168
Emergency services 000 0-000

SafeZone

SafeZone is a free safety app. USC uses SafeZone to manage emergency response and communications during incidents that take place on campus.

The app connects you directly with the SafeUSC Community Team or Emergency Services. It is also for those times you or a colleague might need some help; it might be an escort back to your vehicle, assistance for those with a disability or if you require first aid.

We encourage the USC Community to use the app. Once you have downloaded the app and completed the sign-up process, you can use SafeZone to:

  • Call for help - if you or a colleague need assistance on campus
  • Call for first aid – if you or a colleague need medical assistance
  • Call for emergency assistance – if you feel threatened or need urgent assistance
  • Check-in manually or automatically when working alone
  • Receive Campus notifications – if there is an incident on campus that requires you to take action.

SafeUSC

SafeUSC Community Officers (Security Officers) are available 24 hours a day, 7 days a week.

The SafeUSC team is located at the Asset Management Services Office.

  • The campus is monitored by CCTV and SafeUSC Officers patrol the campus 24/7.
  • A telephone located outside the main entrance of the Asset Management Services Office diverts to SafeUSC radios.
  • Located at key points around the campus are Emergency call points, to allow immediate communication with SafeUSC Officers.
  • Please ask the SafeUSC Team for assistance at any time. Particularly at night, SafeUSC escorts are available to accompany you to anywhere within the campus by telephoning 5430 1168 (or extension 1168) or by using the SafeZone App.
  • All SafeUSC Officers are qualified Senior First Aid Officers.
  • In the event of an emergency dial emergency services on 000 (or 0-000).
  • All SafeUSC Officers wear personal body cameras. Your interactions with SafeUSC Officers may be recorded.

What to do

  • For immediate assistance on campus, contact SAFEUSC on ext. 1168 from a USC phone or 5430 1168
  • Utilise the SAFE ZONE App
  • Phone + 61 7 5430 1168
  • For non urgent support or concerns contact Safer Community Unit 
  • The University of the Sunshine Coast has teamed up with the Queensland Police Service (QPS) to launch Queensland's first Student Watch.
  • This initiative allows USC students to go online to access safety and security information, including crime prevention messages, strategies and links to important associated websites.
  • Student Watch formalises the partnership between USC and Queensland Police and will assist in tackling issues surrounding drugs, alcohol-fuelled violence, parties, safe night precincts, and road safety.
  • USC students are encouraged to subscribe to the student watch blog page to receive weekly updates.
  • Recognise and avoid potentially risky situations.
  • Report any suspicious behaviour.
  • Carry your ID card with you at all times.
  • Be alert and walk purposefully as confidence deters attackers.
  • Carry a personal alarm or be prepared to scream loudly, and run if threatened.
  • Avoid lonely or gloomy places, especially at night—walk with a friend, a SafeUSC Officer, or stay with a crowd in well-lit areas.
  • If someone follows you, go to a place where you know there will be other people.
  • Trust your intuition.
  • When you’re socialising, play smart—one drink too many could make you vulnerable.
  • Always ensure that your personal property is never left unattended, including in the Library.
  • Never ask other persons to mind property in your absence.
  • Any property found or handed to SafeUSC is taken to the Loans Desk on Level 1 of the Library.
  • Know your timetable and avoid long waits at the bus stop, especially if you’re alone.
  • Keep to open, populated areas in full view of the bus and passing traffic.
  • Telephone for taxis 131 008 and, if possible, have someone see you off and keep a note of the taxi number. Sit in the back seat on the opposite side to the driver, and do not disclose any personal information.
  • Park in well-lit, busy areas.
  • Ensure that your vehicle is secured at all times.
  • Never leave personal property visible in your car.
  • Have keys in your hand ready to open the car door and if necessary, use to defend yourself against an attacker.
  • Check the back seat or hatch for intruders before getting into your car.
  • Once inside, lock all doors with windows up.
  • Always carry change, a phone card or a mobile phone.
  • When using a public telephone (located at Buildings I and K), turn your back to the phone and speak looking outwards.
  • If threatened, dial the police 000 or SafeUSC on 5430 1168 or trigger an alert via the SafeZone App.
  • If you carry a mobile phone, program emergency numbers into it for quick access.
  • If you call the police or SafeUSC, be sure to give your name and location.
If you require urgent assistance please contact SafeUSC on 5430 1168. The link below is used to report a non-urgent USC incident.
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