Printing instructions | UniSC | University of the Sunshine Coast, Queensland, Australia

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Printing instructions

HOW TO

HOW TO PRINT

How to print from a USC computer
  1. Log on to a USC computer with your USC username and password.
  2. Open your document/s and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-...print...01
    • Colour on wsp-...print...01
  4. Press 'Print'
  5. Your file will be waiting at a printer ready for release.
How to log in to a printer
  1. If the printer display screen is black, you can wake up the machine by pressing:
    • The screen for some printer models, OR
    • The Energy Saver (blue) button for other printer models
  2. Select a login option and login (username and PIN is easiest)
How to release your prints at a printer
  1. Log in to a self-serve printer.
  2. Select Print Release.
  3. Select individual or all files.
  4. Select Print.
  5. Logout.

 

How long will my print files be available to release?

MyPrint files will stay in your print queue for 24 hours, or until you print or delete them.

After files are printed, they will disappear and cannot be reprinted.

How to delete unwanted print jobs
At a self-serve printer:
  1. Login to a self-serve printer.
  2. Select 'Print Release'.
  3. Select your unwanted print job.
  4. Press 'Delete'.
How to print from your personal device

You can print basic print files using WebPrint.

For complex printing and more print options, we recommend that you print from a USC computer.

For instructions on how to use WebPrint, refer to How to Print from my personal device.

HOW TO COPY & SCAN

How to log in to a printer
  1. If the printer display screen is black, you can wake up the machine by pressing:
    • The screen for some printer models, OR
    • The Energy Saver (blue) button for other printer models
  2. Select a login option and login (username and PIN is easiest)
How to photocopy
  1. Log in to a printer.
  2. Select the 'Copy' tab.
  3. Select your photocopy settings from the left side menu.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished copying, select MyPrint tab and Logout.
How to scan to email or USB
  1. Login to a self-serve printer.
  2. Select the 'Scan' tab.
  3. Select 'Manual Entry' to type in an email address or select 'Store File > Store to Memory' and insert a USB.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished scanning, press the # button to send/save the scan.
  7. Select the MyPrint button and Logout.

HOW TO BUY USC PRODUCTS & COURSE WORKBOOKS

What USC products are sold on the MyPrint Shop
  • USC Course workbooks
  • USC merchandise

See the finer details and if the printed products are in stock or made to order.

How to order Course Workbooks or USC merchandise
  1. Log in to MyPrint.
  2. Click on the Shop tab.
  3. Select the category from the menu on the left.
  4. Add your items to your Shopping Cart.
  5. Read and agree to the T&Cs
  6. Enter your postal address for delivery.
  7. Click Summary and Checkout.
  8. Click Pay and follow the prompts.
    • If you have enough USC credit to pay for your order, you'll be taken straight to the transaction confirmation screen.
    • If your order total is more than your USC credit balance, you'll be taken back to your MyPrint Account to pay the outstanding balance with your own credit or a Visa or MasterCard.
  9. After payment is processed, you'll see an onscreen confirmation.
  10. You'll also receive an email notification with the transaction details and Order Date.
How to pay for your order

You can pay with one or multiple payment methods:

  • USC credit (credit which USC has been allocated to your account, EG. SSAF allowance)
    • Your USC credit is automatically deducted first.
    • You can pay any outstanding balance with your own credit or Visa or MasterCard.
  • Your credit (credit you have added to your MyPrint account)
  • Visa or MasterCard (Debit or Credit card accepted)

NOTE: When processing a Visa or MasterCard transaction, do not close your browser or navigate away from the webpage.

How will my order be delivered?

Orders will be dispatched by Australia Post eParcel and may take between 3-5 business days for delivery.

You will receive the below email notifications, to your USC email account:

  • An email notification from Print Services, to advise when your order has been dispatched.
  • An email notification from Australia Post with your eParcel tracking number.
Why can't I pick-up my order from Print Services?

The Print Services front office is closed.

For consistency and efficiency due to the large volumes of orders, all orders will be dispatched via Australia Post eParcel. Please allow 3-5 business days for delivery.

How to know when your order will be ready

The Order Date is the date that your order is expected to be ready.

When you are placing an order on the MyPrint Shop, the Order Date is displayed at the top. It will change depending on the items you are ordering as they have different time frames.

Check which products are in stock or made to order and how long you can expect to wait for your order.

Once you have placed an order, you will receive the below email notifications, to your USC email account:

  • An order confirmation from Print Services, which confirms your Order Date and products ordered.
    • If you paid by credit card, you will also receive a receipt from USC Online payments.
  • An email notification from Print Services, to advise when your order has been dispatched.
  • An email notification from Australia Post with your eParcel tracking number. Track your delivery.

Allow an additional 3-5 days for delivery by Australia Post.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

What should I do if my order hasn't arrived?

Check which products are in stock or made to order and how long you can expect to wait for your order. Allow a further 3-5 business days for delivery of your eParcel by Australia Post.

Check your USC email account, for the below email notifications:

  • An email notification from Print Services, to advise when your order has been dispatched.
  • An email notification from Australia Post with your eParcel tracking number and expected delivery date. Track your delivery.

Contact Australia Post if you have any problems.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

When are Course Workbooks available to order?

Course workbooks are separated into 3 Semester/Session categories:

  • Course Workbooks - Semester 1
  • Course Workbooks - Semester 2
  • Course Workbooks - Session 8

Each Semester/Session category is made available about 3-4 weeks prior to week 1 of each semester/session, and course workbooks are added as they become ready - Sometimes workbooks may not be available to order until closer to Week 1.

You can check which Course Workbooks are available on MyPrint. Once you log in, select Shop and USC Course Workbooks, taking note of the Semester/Session indicated.

Please be advised that workbooks are often edited between study periods, so it is recommended that you order your workbook from the relevant Semester/Session.

When will next semesters course workbooks be available to order?

The next semesters workbooks are not yet available for purchase. As we are still in the current semester, our Course Coordinators are working hard with existing students as well as starting their preparations for the next semester.

The next semester workbooks, will start to be added to the MyPrint Shop approximately 3-4 weeks prior to Week 1, which should give you plenty of time to order your workbook/s and have it posted to you via Australia Post eParcel.

Course Workbooks are added, one-by-one, to the MyPrint Shop, in the corresponding semester category, so if you can't find your course workbooks straight away, please continue to check back regularly as the MyPrint Shop is updated regularly when workbooks are ready for sale.

Please be advised that workbooks are often edited between study periods, so it is recommended that you order your workbook from the relevant Semester/Session.

Why isn't my Course Workbook on MyPrint?

If your Course Workbook is not listed on MyPrint, it may not be available yet or there may not be a workbook for your course. Check your course outline for recommended workbooks. If there is a course workbook on your course outline, please continue to check back every couple of days as the MyPrint Shop is updated regularly when workbooks are ready for sale.

Please be advised that workbooks are often edited between study periods, so it is recommended that you order your workbook for the relevant Semester/Session.

How to exchange something you bought on the MyPrint Shop

Choose your products and place your MyPrint Shop order carefully.

Read the Exchange and Credit Guidelines for specific product advice.

Contact Print Services.

Frequently asked questions

You can find the answer to other FAQs via Student Central. Simply type a question or keyword.

Here are some FAQs relating to Course Workbooks.

HOW TO USE THE MYPRINT PORTAL

OVERVIEW - MyPrint portal

The MyPrint portal offers you the following online facilities:

  • Add Value to your account using a secure credit card payment system.
  • See the Balance and Last Use of your MyPrint account.
  • Set up Low Balance Notifications at account Options.
  • View Statements in summary or detail view by date range.
  • Change Your Settings to regulate Emailed Statements and change your Account PIN.
  • Access WebPrint to process your files online and print at a printer.
  • Access Shop to order Course Workbooks and USC Merchandise.


The use of MyPrint services is subject to Terms and Conditions.

How to use the MyPrint portal for the first time

Log in to MyPrint using your USC username and password. The first time you log in, you'll be prompted to create your MyPrint account.

  • Add credit to your MyPrint account, before you can print or photocopy.
  • Set your 4 digit PIN to secure your MyPrint account.
  • You will need to remember your USC Student ID number and 4 digit pin to login to a printer.
How to add credit to your MyPrint account
  1. Login to MyPrint.
  2. Check your account balance and select 'Add Value'.
  3. Choose a preset amount or type in 'Other Amount'.
  4. Select 'Proceed to Payment'. DO NOT refresh your browser.
  5. You will be transferred to USC's secure Online Payment site to enter your credit card details. Visa or MasterCard accepted.
  6. When your payment has processed, you will return to the MyPrint Account page for transaction confirmation.
  7. MyPrint will also send you a confirmation email.
  8. Click 'OK' to go to your account and see your new balance.
How to view statements

You can request transaction summary and detail statements of your MyPrint activity.

  1. Login to MyPrint.
  2. Select View Statements.
  3. Choose the Statement Type you want: either Summary or Detail.
  4. Enter the date range you want to report on.
  5. Select View Statement, this will display the statement on screen.
  6. When you have finished, select Back to Statements Page.
  7. You can display another statement, otherwise select the Cancel button to return to your account page.
How to Change Your Settings (including PIN and notifications)
Change your 4 digit PIN

You can change your PIN online at any time.

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select Account PIN and enter a new 4 digit PIN.
  4. Select Change.
  5. Select Home to go back to your Account page.

 

Emailed Statements

You can have your MyPrint Account statements emailed to you on a daily, weekly or monthly basis.

To set up automatic statements:

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select the Emailed Statements tab.
  4. Select how often you want to receive statements - daily, weekly, monthly.
  5. Select which statement you would like to receive, Include Summary Statement or Include Detail Statement. You must choose at least one statement type.
  6. Select Save.
  7. Select Home to go back to your Account page.

To stop automatic statements:

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select the Emailed Statements tab.
  4. Select Don't Send Statements Automatically.
  5. Select Save.
  6. Select Home to go back to your Account page.

 

Balance Notifications

You can set up Balance Notifications for your MyPrint Account.

  1. Login to MyPrint
  2. Select Options, to the right of your account details.
  3. You can tick to receive notifications when your account goes below a value of your choice.
  4. Save your change.
  5. Click Back to return to your Account page.
How to change your password
USC Students

If you forget your USC password, please refer to Changing or resetting your password.

Guests (Non USC members)

If you forget your MyPrint password, please Reset your password.

HOW TO MANAGE YOUR ACCOUNT

How to set your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Select 'Change Your Settings'.
  3. Select 'Account PIN' and enter a new 4 digit PIN.
  4. Select 'Change'.
At a self-serve printer:
  1. Select Student or Guest ID
  2. Enter your ID number.
  3. When prompted to enter your new PIN, create your own 4 digit number then press Ok. You will be prompted to enter your 4 digit PIN again to confirm it, then press Ok.
  4. Your PIN is now set. You will use this PIN every time you want to print or photocopy.
How to change your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Select 'Change Your Settings'.
  3. Select 'Account PIN' and enter a new 4 digit PIN.
  4. Select 'Change'.
How to add credit to your MyPrint account
  1. Login to MyPrint.
  2. Check your account balance and select 'Add Value'.
  3. Choose a preset amount or type in 'Other Amount'.
  4. Select 'Proceed to Payment'. DO NOT refresh your browser.
  5. You will be transferred to USC's secure Online Payment site to enter your credit card details. Visa or MasterCard accepted.
  6. When your payment has processed, you will return to the MyPrint Account page for transaction confirmation.
  7. MyPrint will also send you a confirmation email.
  8. Click 'OK' to go to your account and see your new balance.
How to spend your SSAF print credit

Spend your SSAF credit on self-serve printing and copying.

  • As you spend, your SSAF credit will be used first. When it is depleted, you will start using your MyPrint credit.
  • Your balance displayed at the printer is your SSAF credit and MyPrint credit combined.

Spend your SSAF credit by purchasing products on the MyPrint Shop.

  • When you checkout, your SSAF credit will be automatically deducted first. You can pay any outstanding balance with your own MyPrint credit or Visa/MasterCard.
  • If you have enough SSAF credit to pay for your MyPrint Shop order, you will be taken straight to the transaction confirmation screen.

Pay for printing or binding services at Print Services, Sunshine Coast.

How to request a refund of personal print credit
  1. Read the MyPrint - Full refund and credit guidelines to check if you are eligible.
  2. Complete the online form to request a full refund.

HOW TO PRINT FROM MY PERSONAL DEVICE

OVERVIEW - Please read

We recommend printing from a USC computer to the Black or Colour print queues as it's the most reliable way to print your complex files with lots of images, graphs, layers, columns, or special fonts.

Printing from WebPrint is convenient to use from your own device but it is designed for processing BASIC print-ready files. WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.

Complex files may contain lots of images, graphs, layers, columns, or special fonts and are recommended to print from a USC computer.

The WebPrint capabilities are limited to:

  • Black or colour;
  • single or double sided;
  • select a page range; and
  • number of copies.

To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.

How to turn your document into print-ready file
  1. Open the your document.
  2. Select 'Print to PDF' as the 'Printer' / 'Printer driver'.
  3. Click on 'Printer Properties' or 'Properties' to change the output of your document, such as multiple slides per page.
  4. Click 'Print'.
  5. You will need to enter 'File name' and choose a file location, and the click 'Save'.
  6. This will save your file as a print ready PDF.
  7. Be sure to open the PDF and check that your preferred settings have applied correctly.
  8. Your file is now ready to print via WebPrint.
How to use WebPrint: File Print
  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. On the 'File Print' tab, click on 'Change' beside 'Print Properties' in the top section to set your print preferences.
  4. Click on 'Upload your files'.
  5. Browse your computer to find your print file/s, select and click on 'Open'.
  6. It may take a few minutes for your file to process, then it will appear in the 'MyPrint Files' list.
  7. When the 'File Status' is set to 'Waiting at printer', you can go to a printer to release your prints.
    1. You can also 'Change Print Properties before you print' 
    2. Refer to the detailed instructions 'How to change WebPrint Properties AFTER your file has uploaded
How to use WebPrint: URL Print

You can only URL Print a web document, with file extension such as PDF, DOC etc.

You cannot URL Print web pages such as HTML sites, as the pages do not render well for printing.

  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Click on the 'URL Print' tab.
  4. Click on 'Change' beside 'Print Properties' in the top section to set your print preferences.
  5. Open the webpage document and copy the URL/address.
  6. Paste the document url on the URL Print page.
  7. Select submit.
  8. It may take a few minutes for your file to process, then it will appear in the 'MyPrint Files' list.
  9. When the 'File Status' is set to 'Waiting at printer', you can go to a printer to release your prints.
    1. You can also 'Change Print Properties before you print' 
    2. Refer to the detailed instructions 'How to change WebPrint Properties AFTER your file has uploaded
How to use WebPrint: Email Print
Register to print from an email:
  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Click on the 'Register for Email Print' tab.
  4. Confirm or change the email address and click Select.
  5. Click on 'Change' beside 'Print Properties' in the top section to set your default Print Properties for email to print.

You are now set to email to print from your registered email address. If you change email addresses, make sure you re-register your email.

To send your email to print:
  1. You must first register your email address
  2. Open your email and send it to myprint@usc.edu.au
  3. If there is an attachment in your email, the attachment will be processed for printing.
  4. If there is no attachment, the body of your email will be processed for printing.
  5. Your file will take a few minutes to process.
If you need to change the print properties:
  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Follow the detailed instructions in the 'How to change WebPrint Properties AFTER your file has uploaded'.
How to change WebPrint Properties after your file is uploaded
Before your file is uploaded:
  1. do this,
  2. do this
After your file is uploaded:

When your WebPrint file has a 'File Status' is set to 'Waiting at printer', you can make changes to the Print Properties.

  1. Click to select your files in the MyPrint Files list.
  2. Click on 'Change print properties before you print...' to amend your print preferences.
  3. It may take a minute or so for the 'Print Properties' and 'Cost' (if applicable) to adjust.
  4. You can now go to a printer to release your print job.

More...

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Find a printer

Discover where all the self-serve printers are located, their capabilities and access hours.

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Printing support

Use the self-help guide to solve your problem, find assistance at your campus or report a printing problem.

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More information

Self-serve printing, copying and scanning is available to USC students, staff and community members using a MyPrint account.

Myprint Shop Products
MyPrint Product details

View detailed MyPrint product information, find out which items are in stock or made to order and how long you can expect to wait.

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