Important information before submitting your grievance
Before lodging a grievance, you may wish to seek independent advice and support. The Student Guild can provide you with advice to best prepare your grievance. Either call, (07) 5456 3742 or mail AdvocacyStudentGuild@usc.edu.au and a student advocate will speak with you.
You may also wish to reach out to the Student Ombudsman who can assist you to navigate and understand the policies and procedures related to your grievance. You can email the Student Ombudsman at studentombudsman@usc.edu.au.
Don’t forget the many Student support service teams who are here to help, check out Student Support.
Remember to include evidence to support your grievance. Please note max uploads are 4, however you can email additional documents to grievances@usc.edu.au, once your form has been submitted.
You are encouraged to consult the following documents:
- Student Grievance Resolution - Governing Policy
- Student Grievance Review and Appeals - Procedures
- Review of Assessment and Final Grade – Procedures